The time is well worth it though because it will help you determine if the processes are efficient or if there are steps that can be eliminated or changed. Using a step-by-step method to document your processes will help you get it done quickly and efficiently. Over the years, I've used and taught a ten step method many times over with success. It can help you too.
This is the first article in the series on Bug Reports. Click here to read the next article on: Tips for Writing the Steps to Reproduce a Bug. Finding defects is only part of the job.
Your bug tracking software should include a number of mandatory fields to ensure that testers give a complete account of the defect they encountered. And testers should hone their descriptive skills.
A good bug report contains: A descriptive title Everything starts with a title. It also has to be clearly differentiated from all other bugs in the database. A good way to think about bug titles are to use the PAL system: This means that a title must answer 3 questions: What is the problem? What action must the user perform to trigger the problem?
Where does the problem occur? And keep in mind, these 3 questions must be answered in less than characters! This is an opportunity to explain the defect and put across all the pertinent details.
Describing something accurately and concisely is a skill that develops with practice. Remember that the person reading your description has not seen the bug, so avoid assumptions. Clear, expected results You have to make it clear what you expected to happen and how the defect diverged from that expectation.
This field helps to prevent any misunderstandings, and it gives the developer a clear idea of what went wrong. You also need to get the software version right. Sometimes a bug will be fixed when a different defect is addressed, or simply by some change in the newest version of the software.
If the version is wrong, developers may be embarking on a wild goose chase. Platform details Any background information you can provide about your environment will help developers track that bug down.
It helps to list the device you were using, the operating system, the model and the browser you used. Type and severity These fields go hand-in-hand. A functional bug will generally be treated more seriously than a suggestion.
Developers also need to know how severe the bug is.
It also helps to review other bug entries in the database. You can use software tools that catch your key strokes, or record screenshots or video files as you test. Make sure that you test your own steps again before submitting the bug. If it happens every time, at random or only once, then the developer needs to know that.
A visual attachment Supporting material is always gratefully received by those tasked with fixing defects.
Usually this will be screenshots, but it can include audio and video files. However, on occasion you might receive instructions about who to assign to. Leaving unassigned or wrongly assigned bugs in the database is a dangerous thing. They can potentially slip through the cracks. A quick chat with the developers can really help you understand what they need.
Additionally, you can also read the bug reports entered by experienced testers to get more pointers. How can Lean Testing Help? Lean Testing is a free, user-friendly bug tracker which can help both beginner and professional testers organize their bug reports and communicate with their team.
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