Beyond training, an SOP manual gives existing team members a resource for less-frequently used procedures, ensuring procedures are done with the correct protocol, maintaining quality control. Writing a standard operating procedures manual requires having a clear understanding of the steps involved in any particular process. Define Core Processes Look at all of the core processes that your company has. Start to define which processes will be outlined and mapped in the SOP maual.
Microphone technique[ edit ] Microphones are imperfect reproducers of the human voice, and will distort the human voice in ways that make it unintelligible unless a set of techniques are used to avoid the problems. The recommended techniques vary, but generally align with the following guidelines, which are extracted from the IARU Emergency Telecommunications Guide  Hold the microphone close to your cheek, just off to the side of your mouth, positioned so that you talk across, and not into, the microphone.
This reduces plosives popping sounds from letters such as "P". Speak in a normal, clear, calm voice. Talking loudly or shouting does not increase Standard operational procedure volume of your voice at the receiving radios, but will distort the audio, because loud sounds result in over-modulation, which directly causes distortion.
Speak at a normal pace, or preferably, slower. Not leaving gaps between words causes problems with radio transmissions that are not as noticeable when one is talking face-to-face. Pronounce words carefully, making each syllable and sound Standard operational procedure distinguishable.
Setting the gain higher than that will transmit greater amounts of background noise, making your voice harder to hear, or even distorted. Noise-cancelling microphones can assist in this, but do not substitute for proper mic placement and gain settings.
If you use a headset boom microphone, be aware that lower-cost models have omni-directional elements that will pick up background noise. Models with uni-directional or noise-cancelling elements are best.
Do not use voice operated transmission VOX microphone circuits for emergency communication. The first syllable or so of each transmission will not actually be transmitted, while extraneous noises may also trigger transmission unintentionally.
If not operating in a vehicle, use a foot push-to-talk switch so that both of your hands are free to transmit. Always leave a little extra time 1 second will suffice between depressing the PTT switch and speaking.
Numerous electronic circuits, including tone squelch, RF squelch and power-saving modes, need a substantial fraction of that time in order to allow your signal to be transmitted or received. This is especially true of repeaters, which might also have a "kerchunk" timer that prevents brief transmissions from keying the transmitter, and doubly true of linked repeaters, which have multiple sets of such circuits that must be activated before all stations can hear you.
One must also leave gaps between the last station that transmitted and the next station, because such gaps are necessary to let other stations break in with emergency traffic. A pause of two seconds, approximated by a count of "one, one thousand" is sufficient in many conditions.
Use of Audio Equipment. In many situations, particularly in noisy or difficult conditions, the use of headsets fitted with a noise cancelling microphone is preferable to loudspeakers as a headset will aid concentration and the audibility of the incoming signal. The double-sided, noise cancelling microphone is designed to cancel out surrounding noise, for example engine noise or gunfire, allowing speech entering on one side to pass freely.
The microphone should be as close to the mouth as possible. Do listen before transmitting. Unauthorized break-in is lubberly and causes confusion.
Often neither transmission gets through. Do speak clearly and distinctly. Slurred syllables and clipped speech are both hard to understand. A widespread error among untrained operators is failure to emphasize vowels sufficiently.
Unless the action officer is listening he will have to rely on the copy being typed or written at the other end. Give the recorder a chance to get it all the first time.ISO Procedure Writing Information. Procedure: A procedure (for purposes of the ISO implementation) is defined as a documented process for quality activities that are interdepartmental.
The intent of the procedures are to be used as a reference where they will provide guidance and consistency when employees perform quality related tasks. Oct 02, · Contact Us Plant Operations. Phone: Health Science Campus Facilities Support Building Phone: [email protected] A standard operating procedure manual reviews the core procedures in any business to ensure quality and efficiency in the delivery of goods and services.
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Download these high-quality MS Word, Excel and Visio templates.. MS Word – SOP Templates. Download these SOPs templates and get started on your next set of procedures. Click Here to Create a Free Account. Standard Operating Procedure Software. Standard Operating Procedure software is a kind of software that captures and structures your organizations ongoing procedures..
Procedures are generally structured in a format either derived by IOS Standards or designed in house int he company.