Yet, when working with clients, social workers must maintain clear boundaries to assure professional integrity and responsibility. On any given social work credentialing board Web site, one will see frequent cases in which there have been complaints filed against social workers resulting in imposed fines, penalties, licensure sanction, suspension, or revocation.
Building strong relationships with existing clients can set you up for repeat business.
To build lasting relationships with your clients, follow these 6 tips. Focus on Exceptional Communication Timely, efficient communication should be a priority.
Of course, communication with a single client should not consistently and unreasonably encroach on your personal time or negatively affect your productivity. They should feel that their ideas and concerns will be taken seriously.
Maintain a Positive Attitude As an independent professional, you often carry a number of responsibilities. Exude the energy and confidence that you want your clients to feel about your work.
Enthusiasm and zeal are attractive personality traits that people enjoy being around and that clients enjoy working with. Acknowledge Your Client as an Individual While your relationship with your client is of a professional nature, acknowledging that you see them as a person—more than a paycheck—can go a long way.
If you know your client is a parent, you may simply ask how their children are doing. If you have a closer relationship with your client, something more personal such as emailing them a news article about their favorite musician might be appropriate and appreciated.
This is your opportunity to share information that will help the client understand what you do, which will build trust and confidence in the process. Explaining to the client what you did, why you did it, and how you came to your decisions will help them feel knowledgeable and in-the-loop.
Be Open In order to build a strong and lasting relationship with clients, they must be able to trust and rely on you as an expert. It can be tempting to want to appear agreeable and avoid uncomfortable confrontation by telling a client what you think they want to hear or withholding your true opinion about their project.
However, these practices are not only counterproductive, but can also damage your reputation with the client, decreasing your chances of a lasting relationship. By confidently expressing your honest opinions, clients will respect your initiative and desire for excellence.
Exceed Expectations One of the best ways to help build a strong relationship with a client is to develop a reputation as an independent consultant who delivers exceptional results. By setting reasonable expectationsyou give yourself the opportunity to completely impress the client with the final project and position yourself as someone they would like to continue to work with.
Consider your client and determine what would be valuable to them. It could be as simple as delivering the project in an aesthetically pleasing format, hand-delivering the materials and giving an in-depth walkthrough or demonstration, or including a small value-adding feature that enhances the finished results.
For loyal clients, a token of appreciation and thanks after key business milestones or around the holidays can be an unexpected pleasure that strengths your professional relationship. The key is to find the opportunity to go above and beyond in a manner that your clients will appreciate.
Client reporting is also key to developing a great relationship with clients. To learn more, read our 7 Tips for Writing a Client Report. You may also enjoy10 Unbreakable Rules of Therapist Confidentiality and How to Earn Trust Written by Howard Spector on August 31, From billing practices to mandatory reporting, here are some things to consider when establishing therapist confidentiality and building trust with a client.
The Veterans and Veterans Families Counselling Service (VVCS) provides free and confidential, nation-wide counselling and support for war and service-related mental health conditions, such as posttraumatic stress disorder, anxiety, depression, sleep disturbance and anger.
How can we help? At the Institute of Family Therapy (IFT) we offer help to couples, families and other relationship groups who are finding relationships problematic and would like the opportunity to explore and think about those issues. How to Build a Trusting Counselor Patient Relationship.
and it’s the counselor’s job to help their clients feel understood and respected. But an effective relationship also involves a reasonable balance of emotions.
You must be compassionate, but not show pity for your clients. Confidentiality is indisputable. A counselor always. is the client (e.g., whether minors or their parents hold the "privilege") and limitations on clients' rights to privileged communication are the bases for legal exceptions to maintaining confidentiality.
Maintaining confidentiality in the workplace is important for building and maintaining trust, and for ensuring an open and honest communication between customers, clients and employees. Read on to know how organizations today can keep up their confidentiality standards.