Save Program What makes a service business successful? Through a combination of assessments, recent interactive case studies, lectures, and videos, participants will learn about the key elements of operational excellence in services and how to adapt an integrated set of these strategies in their organization. Participants and a sample of their frontline employees and managers can complete an assessment survey in advance of the program. The course content, combined with the data from the surveys, will help participants—especially those who attend as a team—identify key areas for improvement and provide guidance on next steps for their organizations.
For a Achieving operational excellence to achieve these objectives, and to sustain and increase its competitive superiority in the market, it must first strive for operational excellence.
I define operational excellence as the quest to reliably meet and exceed customer expectations with cost-effective and efficient operations. All told, operational excellence boils down to a fundamental business concept: In a networked economy, the question quickly becomes: My firm belief is that operational excellence is a goal for every industry and for every company.
This can be achieved in many ways. But at a base level, it involves planning, production, procurement, and customer care — a dedicated initiative across all the operational tasks in which a typical company is structured. A common question I hear, then, is how do you measure success at operational excellence?
Rather, the way to improve those KPIs is changing. Today, our offerings allow organizations to establish business process platforms, and these platforms provide the foundation and flexibility they need to transform a business network. What does this mean on a tangible level? Each business process that SAP is delivering can be split into a series of implementable steps — small segments of a process that a customer can implement as one piece and, from there, add on other implementable steps if the customer so chooses.
Companies need to evaluate which business processes are most core to their needs, implement one step of that process at a time, and then move on to another important process. To help customers achieve operational excellence, SAP is delivering a first set of four business processes, described below.
These end-to-end processes are the first in a series of processes that are planned for delivery with the SAP Business Suite release: Business turbulence and complexity, compliance imperatives, supplier risk mitigation, and generally the pressure to lower costs.
Business priorities have shifted to ensuring lean, compliant procurement operations, enabling collaborative spend and supplier management leadership.
A recent studay of Hackett Group shows that leaders in procurement can save twice as much on supplier costs than their peers. I strongly believe that companies can achieve sustainable savings only by closing the loop between the strategic sourcing cycle and the procurement order cycle.
Efficient Manufacturing Operations Companies are challenged to run their manufacturing operations and assets at the highest level of efficiency, to improve quality and profitability while complying with safety and environmental regulations, and to eliminate waste in production and across the value chain to control variation in products, operations, suppliers, and customer relations.
This end-to-end process includes enterprise planning and control, plant and cell level planning, and control and manufacturing execution capabilities.
Efficient After-Sales Service After-sales service is an important competitive differentiator and source of revenue for an organization. This end-to-end process includes service sales and marketing, customer care, service planning and execution, service parts planning, service parts warehousing, service parts sales, and service parts claims and returns functionality.
Continuous Performance Improvement Complete visibility into operations with fact-based information is fundamental to manage the operational performance and ensure continuous improvement.
This process includes operations performance visibility and operations processes analysis capabilities. And in addition to that, we are also leveraging enterprise-service oriented architecture enterprise SOA to make all the necessary integrations happen.
Summary and a Look Ahead To help companies achieve operational excellence, SAP is offering natively integrated industry processes on one open platform, planned for delivery in late Built on the next-generation enterprise service-oriented architecture, these modular industry processes allow companies to specialize in their chosen strategic role with increased flexibility and efficiency while also collaborating with their business partners.
Having that said, I would like to encourage you to discuss this new SAP approach with me.Many of our publications are supported by the Health Resources and Services Administration (HRSA) of the U.S.
Department of Health and Human Services (HHS) under cooperative agreement number U30CS, Training and Technical Assistance National Cooperative Agreement (NCA) for $, with 0% of the total NCA project financed with non-federal sources.
The Lean Business Transformation & Operational Excellence in Healthcare Summit (BTOESHEALTH) Creating High-Reliability Organizations in Healthcare. Achieving Operational Excellence requires the successful implementation of a integrated Business Execution System that effectively and seamlessly integrates the following four building blocks: Strategy Deployment, Performance Management, Process Excellence, and High Performance Work Teams.
Compliance Solutions ACG is a national leader in design and implementation of effective compliance programs based on our "bottom up" framework for compliance management; focused on front-line monitoring and evaluation, bringing compliance excellence.
The Office That Grows Your Business-Achieving Operational Excellence in Your Business Processes (Nar [The Faculty and Staff of the Institute f] on attheheels.com *FREE* shipping on qualifying offers.
The Office That Grows Your Business is an easy-to-read story that teaches office professionals in any field including the service industries. Very true. Resistance to change is more visible in Organizations which are ‘old’ and track record has been comparatively better.
While introducing operational improvement initiatives, extensive discussions at shop floor level is normally seen wanting and therefor ownership lacks .